Personnel Competency Development Program

SCOMA’S Personnel Competency Development Program help employees develop their attitude, knowledge, skills and abilities so that they can perform the duties of their present jobs and ultimately retain an obligation for their own development and education and it is expected that employees will advance their own careers through appropriate self-education and self- improvement with splendid competency grade.

Competency Time Management & Priorities

All of us have 24 hours. We need to have a sense of control in our life and to manage better our activities in order to get more time and more of life. Taking control of our daily disruptions at work, leaning how to say NO, delegating effectively and having a balanced lifestyle by coping with stress will provide us with higher productivity. Become more competence in handling time management, priority management, workplace organization skills, stress control, meeting management and interpersonal communication competence in this energetic and practical training. Help your employees manage their time and their priorities too.

Competence Planning & Organising
Planning is an important investment in the success of a project. Carrying out the process not only prepares you for what lies ahead, ensuring you have adequate resources and use them in the most effective way possible, but also can warn you that a plan is not worth pursuing. Good Competence planning & organising takes place in cycle, with evaluation following detailed planning.

Competence Customer Services Techniques
In today’s competitive environment, a competence customer service is a key tactic to create and sustain competitive advantage, word of mouth, referrals and repeat business. Successful service is no longer a matter of mere technical proficiency. Rather, it is a combination expertise, the ability to manage both information and people, and efficient communication.

Competence Supervisory Development Program
Supervisory and Leadership (S & L) is a long-term organizational improvement program designed to equip supervisors with basic supervisory skills, while building leadership competencies. The skills learned in this program enable the supervisor to be “consciously competent” in his or her role and practice effective communication, team building, change management, and leadership to directly impact the work unit’s success.

Competence Work Culture
The workplace need no longer linger in darkness regarding the factors leading to great performance. More than 25 years of research in the neurological field and specific study about the factors that contribute to success in the workplace have resulted in breaking through perceptions about attitude and intelligence. Quantifiable data on performance in a myriad of industries and organizations has resulted in a body of study called emotional intelligence (EQ). These years of study have named and identified the “intangibles” that predict success in the workplace. Emotional intelligence explains why, despite equal intellectual capacity, training, or experience, some people excel while others of the same calibre lag behind.

Competence Interpersonal Skills
It takes a combination of self-confidence, positive personal impact, outstanding performance, communication skills and interpersonal competence to succeed in your career and life. People who are successful in their lives and careers have mastered all of these five elements, and excel in one or two of them. Outstanding performance is very important to career and life success. It’s at the heart of the five success elements. No one can be successful without being a highly competent, outstanding performer. The incompetents and poor performers get identified and asked to leave or are placed in marginal positions pretty quickly. However, don’t forget the other four. You also have to be self-confident, make a positive personal impact, have highly developed communication skills and act in an interpersonally competent manner if you are going to succeed. These four elements are necessary complements to outstanding performance.

This program is about interpersonal competence.

Our model of interpersonal competence has three factors.
1. Interpersonally competent people are self-aware. They use this awareness to better understand others and to adapt their behaviour accordingly.
2. Interpersonally competent people build and nurture strong, lasting, mutually beneficial relationships.
3. Interpersonally competent people resolve conflict in a positive manner.

Motivation for Higher Productivity
Management need to ensure consistent flow of motivation among employees, where internal drives are being built towards proper work attitude and generating higher productivity. This training is developed to provide workforce with the right level of motivation to enable them to increase their productivity.

Effective Communication Skills & Competencies
Understanding the types of communication skills and competencies is a vital skill both for managers and business owners as well as employees. Interacting with others is a large portion of many industries and having the necessary skills and competencies to interact with others is essential no matter what business you are in. Within three main types of communication which are verbal, non-verbal and written communication lies a subset of styles and individual competencies.
One person may be very skilled at verbal communication, but lacking in written communication skills. Time must be taken to develop all three skills equally. The style of communication is also very important. Some communicators are upbeat and inspirational, while others are more quiet and subdued. The style of communication should match the tone of the information that is being imparted.

Competence Telephone Techniques & Etiquettes
More and more companies are increasing their use of the telephone as the quickest and most convenient way of establishing customer contacts. Call centres and mail order are amongst the fastest growing operational departments worldwide. It is essential that all employees represent their organization in a professional and friendly way. Clear and effective communication competence is essential to ensure that the business is not lost. If your staffs are not trained properly on telephone skills, how much business are they losing your company?